Helpdesk

Agile Helpdesk

For great customer service.

Provide smarter self-service

Track, prioritize, and solve customer tickets.

Manage event registration and online ticket sales. Choose whether you would like to publish a free event or have your attendees purchase tickets through the event page. Pick the payment method with online credit card processing or customer invoicing. Define special conditions such as Early-bird ticket prices, member perks and benefits, or multiple ticket tiers. Everything you need to boost your event attendance and manage your guest lists all from one place.

Multi Channels, Out-of-the-box.

Get in touch with your customers where they are.
Email

New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Twitter

Listen to Twitter hashtags and create tickets on the fly if needed.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.

Altajer Portal Helpdesk is optimized for your team’s productivity:

  • Create your SLA rules and let Altajer Portal take action automatically.
  • Automate emails or actions at different stages of ticket resolution.
  • Define dynamic email templates to automate the most common responses.
  • Escalate tickets to your manager in just a click.
  • Invite experts into a live discussion.
  • Use canned responses in live chat for instant answers.

Sell support contracts

Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

Provide smarter self-service

TRACK, PRIORITIZE, AND SOLVE CUSTOMER TICKETS.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

Fully integrated with other Altajer Apps

box_border_LiveChat
Engage directly with your website visitors to attract leads and boost online sales.
Forum
Connect with your community. Ask questions, get answers.
CRM
Launch an awesome enterprise website that is fully-customizable and SEO friendly.
Website Builder
Launch an awesome enterprise website that is fully-customizable and SEO friendly.

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Payroll

Efficiently streamline and manage your company’s payroll

Product Lifecycle

Manage product life cycle management process efficiently